“Your Broadband Will Be Cut Off”: Scam Calls About Your Phone Line, Internet and the Digital Switchover

A caller – or a recorded voice – says your broadband or landline will be cut off today unless you pay a bill, confirm your card details or press a button. With landlines moving to digital, scammers are using the change to sound convincing. This course explains how these calls work, the facts about the switchover, and exactly what to do.

This course gives general information about scams in the UK. Company names are used only to describe how criminals impersonate them; Tutwoo is not connected with any of these companies.

© 2026 Tutwoo UK Limited. This course was created in-house by Tutwoo and is our original work. It is for your own learning only: please do not copy, share, record or resell it.