“You Are Owed a Refund”: Refund and Overpayment Scams That Use Remote Access to Your Computer

A caller says you are owed a refund – for broadband, a subscription or a computer service – and asks you to install an app so they can “process” it. Then they claim they refunded too much and ask you to send money back. This course explains how these refund and overpayment scams work, the warning signs and what to do.

Tutwoo is an independent learning provider. This course gives general scam awareness information and is not financial advice. If you think you have been scammed, contact your bank straight away.

© 2026 Tutwoo UK Limited. This course was created in-house by Tutwoo and is our original work. It is for your own learning only: please do not copy, share, record or resell it.