When Trains Are Delayed or Cancelled: Rail Replacement Buses, Refunds, Compensation and Getting Help

Delays, cancellations and rail replacement buses can be stressful. This course explains how to check for disruption before you leave, what help to ask for at the station, your right to a refund if you decide not to travel, how to claim compensation if you arrive late, and how to complain.

Tutwoo is an independent learning provider. This course gives general information about rail passenger rights in Great Britain. Each train company has its own rules, so always check with the company you are travelling with.

© 2026 Tutwoo UK Limited. This course was created in-house by Tutwoo and is our original work. It is for your own learning only: please do not copy, share, record or resell it.