About Course
From builders and plumbers to hairdressers and garages, anyone who provides a service to you must meet certain legal standards. This course explains the Consumer Rights Act 2015 rules on reasonable care and skill, what the trader told you, reasonable time and price, and your rights to have the work redone or the price reduced.
Tutwoo is an independent learning provider. This course gives general information about consumer rights in the UK and is not legal advice. For help with your own situation, contact a consumer advice service.
© 2026 Tutwoo UK Limited. This course was created in-house by Tutwoo and is our original work. It is for your own learning only: please do not copy, share, record or resell it.
Course Content
Course Lessons
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The standards a service must meet
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Your remedies: repeat performance and price reduction
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Complaining effectively
Sources & Further Reading
Final Assessment
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