The Switch to Digital Landlines: What Digital Voice Means for You

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About Course

The UK’s old copper telephone network is being switched off, and home phones are moving to digital landlines that run over broadband. BT says the old network will be completely switched off by January 2027. This course explains what is changing, what you may need to do, how to stay connected in a power cut, what telecare and alarm users must check, and how to avoid switchover scams.

Tutwoo is an independent learning provider. This course gives general information for older people and their families, written from published official guidance. It is not legal or financial advice. Rules can change, so check the official websites listed in the course.

© 2026 Tutwoo UK Limited. This course was created in-house by Tutwoo and is our original work. It is for your own learning only: please do not copy, share, record or resell it.

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What Will You Learn?

  • Understand what the digital landline switchover is and why it is happening
  • Know what to do when your provider contacts you, including moving your phone to the router
  • Understand power cut protections and back-up options
  • Check telecare alarms and spot switchover scams

Course Content

Course Lessons

  • What is changing
  • Power cuts, telecare and alarms
  • Avoiding switchover scams

Sources & Further Reading
The official guidance this course is based on.

Final Assessment

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