Switching Mobile Provider and Keeping Your Number: Text-to-Switch Explained

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About Course

You can switch to a cheaper or better mobile deal without a difficult phone call to your current provider. Learn how Ofcom’s free Text-to-Switch service works, what PAC and STAC codes are, how to check if you are still in contract, and what to do if something goes wrong.

Tutwoo is an independent learning provider. This course gives general, step-by-step guidance for everyday technology. Screens and menu names vary between devices and software versions, so check your device maker’s help pages if something looks different.

© 2026 Tutwoo UK Limited. This course was created in-house by Tutwoo and is our original work. It is for your own learning only: please do not copy, share, record or resell it.

What Will You Learn?

  • Understand PAC and STAC codes and when to use each
  • Use Text-to-Switch step by step to keep your number
  • Check whether you would pay an early termination charge
  • Know your rights if the switch goes wrong

Course Content

Course Lessons

  • Why switch, and the codes you need
  • Text-to-Switch, step by step
  • If something goes wrong

Sources & Further Reading
The official guidance this course is based on.

Final Assessment

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