Fake NHS Texts, Emails and Calls: How to Check a Message Claiming to Be From the NHS

The NHS increasingly sends appointment reminders, test invitations and messages by text, email and the NHS App – and criminals copy them. This course explains how genuine NHS messages usually arrive, the warning signs of a fake, what the NHS will never ask for, and how to check a message safely without missing a real appointment.

Tutwoo is an independent learning provider. This course gives general awareness information based on NHS and government guidance. Arrangements vary between surgeries, hospitals and the four UK nations, so if in doubt always check with your own surgery.

© 2026 Tutwoo UK Limited. This course was created in-house by Tutwoo and is our original work. It is for your own learning only: please do not copy, share, record or resell it.