Checking Who Is at the Door: ID Checks, Passwords and Priority Services

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About Course

Genuine callers such as energy and water company staff sometimes need to visit your home. This course shows you how to check a caller’s identity safely, how a password scheme can help, and how the free Priority Services Register can give you extra support.

Tutwoo is an independent learning provider. This course gives general information from official guidance and is not legal, financial or medical advice.

© 2026 Tutwoo UK Limited. This course was created in-house by Tutwoo and is our original work. It is for your own learning only: please do not copy, share, record or resell it.

What Will You Learn?

  • Check the identity of an unexpected caller safely
  • Understand how utility password schemes work
  • Know who can join the free Priority Services Register and what it offers
  • Feel confident saying "please come back another time"

Course Content

Course Lessons

  • Checking a caller’s identity
  • Password schemes
  • The Priority Services Register

Sources & Further Reading
The official guidance this course is based on.

Final Assessment

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