About Course
When you buy online, by phone or by mail order from a business, you usually have a legal right to cancel and get your money back, even if nothing is wrong. This course explains the 14-day cooling-off period for goods and services, how refunds and return postage work, the important exceptions, and how this differs from faulty goods and shop purchases.
Tutwoo is an independent learning provider. This course gives general information about consumer rights in the UK based on published guidance as at October 2026. It is not legal or financial advice. For help with your own situation, contact the Citizens Advice consumer helpline or another advice service.
© 2026 Tutwoo UK Limited. This course was created in-house by Tutwoo and is our original work. It is for your own learning only: please do not copy, share, record or resell it.
Course Content
Course Lessons
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Goods: the 14-day cooling-off period
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Refunds, delivery costs and exceptions
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Services and worked examples
Sources & Further Reading
Final Assessment
Student Ratings & Reviews
