Bank and Police Impersonation Calls: A Guide for Older People

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About Course

Some of the most convincing scams start with a phone call from someone who says they are from your bank or the police. This course explains how these calls work, why the number on your screen cannot be trusted, and the simple steps that keep your money safe.

Tutwoo is an independent learning provider. This course gives general information from official guidance and is not legal, financial or medical advice.

© 2026 Tutwoo UK Limited. This course was created in-house by Tutwoo and is our original work. It is for your own learning only: please do not copy, share, record or resell it.

What Will You Learn?

  • Recognise the warning signs of a fake bank or police call
  • Understand number spoofing and why caller ID is not proof
  • Know the safe way to check a call: hang up and call 159 or a number you trust
  • Know where to report a scam call and get support

Course Content

Course Lessons

  • How fake bank and police calls work
  • Why you cannot trust the number on your screen
  • The safe way to check a call – and what to do next

Sources & Further Reading
The official guidance this course is based on.

Final Assessment

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