Prepayment and Smart Meters: Your Rights as an Energy Customer

Smart meters and prepayment meters can help you track and control your energy spending – but you have rights about how they are installed and used. This course explains smart meter choices and data, how prepayment works, Ofgem’s strict rules on installing prepayment meters without permission, and what help you can get if you cannot afford to top up.

Tutwoo is an independent learning provider. This course gives general information based on published official guidance as at October 2026. It is not legal or financial advice. Rules can differ between England, Scotland, Wales and Northern Ireland; for help with your own situation, contact Citizens Advice, Shelter or another advice service.

© 2026 Tutwoo UK Limited. This course was created in-house by Tutwoo and is our original work. It is for your own learning only: please do not copy, share, record or resell it.