999, 101 or 111? Getting the Right Help When You Need It

Wishlist Share

About Course

Knowing which number to call can save precious time and get you the right help. This course explains when to call 999, when to use the police non-emergency number 101, and when NHS 111 can help – including help for people who are deaf, hard of hearing or speech-impaired.

Tutwoo is an independent learning provider. This course gives general information from official guidance and is not legal, financial or medical advice.

© 2026 Tutwoo UK Limited. This course was created in-house by Tutwoo and is our original work. It is for your own learning only: please do not copy, share, record or resell it.

What Will You Learn?

  • Know when to call 999 for an emergency
  • Know when to use 101 for police matters that are not emergencies
  • Know when NHS 111 can help, and the services in each UK nation
  • Use Relay UK and emergencySMS if you cannot easily use a voice call

Course Content

Course Lessons

  • 999: emergencies
  • 101 and NHS 111: when it is not an emergency
  • Help if you cannot easily make a voice call

Sources & Further Reading
The official guidance this course is based on.

Final Assessment

Student Ratings & Reviews

No Review Yet
No Review Yet

Want to receive push notifications for all major on-site activities?

✕