About Course
If you sell to consumers online, by phone or by mail order, the Consumer Contracts Regulations 2013 set out what you must tell customers, their 14-day right to cancel, how quickly you must refund, and the exceptions. This course turns those rules into a practical checklist for small online sellers.
This course gives general information about UK consumer law and is not legal advice. Check Business Companion and take advice for specific situations.
Course Content
Course Lessons
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Before and after the sale
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The right to cancel
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Exceptions and good practice
Sources & Further Reading
Final Assessment
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