Microsoft Outlook: Shared Mailboxes & Delegate Access

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About Course

Work confidently with team inboxes and with someone else’s mail or calendar. This course explains shared mailboxes, how to open them and send from the shared address, the difference between Send As and Send on Behalf, delegate permission levels, and good practice for managing a team inbox securely.

Tutwoo is an independent learning provider and is not affiliated with or endorsed by Microsoft. Menu names and features can vary between versions and platforms and change with updates. This course is general skills training and is not an accredited qualification.

What Will You Learn?

  • Open a shared mailbox and send from its address correctly Understand Send As, Send on Behalf and delegate permission levels Manage a manager’s calendar or inbox as a delegate Run a team inbox so nothing is missed and data stays secure

Course Content

Course Lessons

  • What a shared mailbox is
  • Opening and sending from a shared mailbox
  • Delegate access to someone’s mail and calendar
  • Running a team inbox well

Sources & Further Reading
The official guidance this course is based on.

Final Assessment

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