About Course
When an employee raises a concern, complaint or problem, how a manager responds can prevent a dispute or make it worse. This course explains informal resolution, the formal grievance steps in the Acas Code of Practice, the right to be accompanied, investigating, deciding outcomes, appeals, mediation, and what to do when a grievance overlaps with a disciplinary case.
Tutwoo is an independent learning provider. This course summarises the Acas Code of Practice and guidance for Great Britain as at October 2026. Always follow your organisation’s own procedure.
Course Content
Course Lessons
-
What a grievance is and informal resolution
-
The formal grievance procedure
-
Investigating and deciding
-
Appeals, overlaps and common mistakes
Sources & Further Reading
Final Assessment
Student Ratings & Reviews
No Review Yet