Handling Bookings & Reservations

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About Course

Learn to manage bookings for restaurants, hotels, salons and other services: taking reservations by phone and online, confirming details, managing no-shows and cancellations, and handling customer data properly.

This course gives general information for learning purposes. It is not professional advice. Always follow your employer’s policies and current official guidance.

What Will You Learn?

  • Take bookings accurately by phone, email and online Confirm and record all the right details Manage cancellations, no-shows and overbooking Handle booking information securely

Course Content

Course Lessons

  • Taking a Booking
  • Confirmations & Changes
  • Data & Professionalism

Sources & Further Reading
The official guidance this course is based on.

Final Assessment

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