About Course
Frustrated or angry customers are part of many customer-facing jobs. Learn why people become aggressive, early warning signs, communication techniques to calm situations, and when to disengage and get help.
Tutwoo is an independent learning provider. This awareness course is written from published HSE, GOV.UK and police guidance and is not legal advice. It does not replace your employer’s procedures or accredited training. In an emergency call 999.
Course Content
Course Lessons
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Why aggression happens
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Calming communication
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Disengaging and reporting
Sources & Further Reading
Final Assessment
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