About Course
When you buy online, by phone or by mail order from a UK trader, you usually have a legal right to change your mind and cancel within 14 days – even if nothing is wrong. This course explains how the cancellation period works, refunds and delivery costs, the main exceptions, and how this differs from your rights when goods are faulty.
Tutwoo is an independent learning provider. This course is general information about UK consumer law, not legal advice. For help with a specific dispute, contact the Citizens Advice consumer helpline.
Course Content
Course Lessons
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Your right to cancel
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Refunds, delivery costs and returns
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Exceptions and services
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Cancelling vs faulty goods, and getting help
Sources & Further Reading
Final Assessment
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