Assertiveness Skills

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About Course

Communicate your needs and views confidently and respectfully—assertive vs passive and aggressive behaviour, saying no, making requests and handling criticism.

Tutwoo is an independent learning provider. This course gives general information and practical techniques; it is not legal, financial or HR advice for your specific situation.

What Will You Learn?

  • Distinguish assertive, passive and aggressive behaviour Use "I" statements Say no and set boundaries respectfully Make requests and handle criticism calmly

Course Content

Course Lessons

  • Behaviour styles
  • Techniques
  • Requests and criticism

Sources & Further Reading
The official guidance this course is based on.

Final Assessment

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