Abuse & Violence Against Retail Workers: Law, Prevention and Reporting

Shop workers face abuse, threats and assaults – often when refusing age-restricted sales or challenging theft. This course explains employers’ duties under health and safety law, the specific offence protecting retail workers in Scotland and the new offence for England and Wales in the Crime and Policing Act 2026, practical prevention measures, and how to record and report incidents.

This course provides general awareness. It is not legal advice. Follow your employer’s policies and, in an emergency, call 999.