About Course
Since 19 June 2026, every organisation that handles personal data must have a process for dealing with data protection complaints. This course explains the new duty in section 164A of the Data Protection Act 2018, what the ICO expects, and how to set up a simple, compliant complaints process.
Tutwoo is an independent learning provider. This course is general guidance based on ICO guidance and is not legal advice.
Course Content
Course Lessons
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The new duty
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Recognising and handling a complaint
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Getting it right in practice
Sources & Further Reading
Final Assessment
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