About Course
The Consumer Duty sets a high standard of care that FCA-regulated firms must give retail customers. This course explains the Consumer Principle, the three cross-cutting rules, the four outcomes, how firms evidence good outcomes, and what it means for staff in day-to-day roles.
This course gives a general overview of the FCA Consumer Duty and is not regulatory or legal advice. Always follow your firm’s policies and the FCA Handbook.
Course Content
Course Lessons
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What the Consumer Duty is
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Cross-cutting rules and the four outcomes
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Evidence, governance and your role
Sources & Further Reading
Final Assessment
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