Conflict Resolution

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About Course

Resolve workplace conflict constructively—causes of conflict, conflict styles, de-escalation, interest-based problem solving, mediation and when to use formal procedures.

Tutwoo is an independent learning provider. This course gives general information and practical techniques; it is not legal, financial or HR advice for your specific situation.

What Will You Learn?

  • Recognise causes and early signs of conflict Understand conflict-handling styles De-escalate and use interest-based problem solving Know when to use mediation or formal procedures

Course Content

Course Lessons

  • Causes and signs
  • Styles
  • Resolving

Sources & Further Reading
The official guidance this course is based on.

Final Assessment

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