About Course
Handle calls professionally—greetings, tone of voice, active listening, taking messages, transferring calls, difficult callers and data protection.
Tutwoo is an independent learning provider. This course gives general information and practical techniques; it is not legal, financial or HR advice for your specific situation.
Course Content
Course Lessons
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Answering
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Messages and transfers
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Difficult callers and data
Sources & Further Reading
Final Assessment
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