Consumer Protection Basics

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About Course

Consumer law protects people who buy goods, services and digital content. Learn consumers’ key rights, unfair practices, and the stronger enforcement regime under the Digital Markets, Competition and Consumers Act 2024.

Tutwoo is an independent learning provider. This awareness course is written from published GOV.UK, Acas and regulator guidance and is not legal or medical advice. Follow your organisation’s policies and take professional advice where needed.

What Will You Learn?

  • Explain key consumer rights for goods, services and digital content Apply rules on refunds, returns and cancellations Avoid unfair commercial practices Understand the CMA’s enforcement powers

Course Content

Course Lessons

  • Consumer rights
  • Unfair practices
  • Enforcement

Sources & Further Reading
The official guidance this course is based on.

Final Assessment

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